10. Privacy notice
10.1 The data controller is مؤسسة الحياة الذكية التجارية (Smart Life Trading Establishment), contactable at saeed@luxurysmartapartments.com or +966501205651, at the address in clause 1.1. We collect data necessary for booking, communication, stays, verification and payment, correspondence and technical security records, and analytics and marketing data where an appropriate legal basis exists.
10.2 Data is used to perform and manage bookings, send instructions and notices, provide support, settle payments and refunds, meet legal obligations and protect both parties' rights. Booking acceptance is not unrestricted consent to all data uses.
10.3 Necessary data may be shared with Hostaway for booking management, HyperPay and payment processors, hosting, email and messaging providers, an authorised unit operator, and competent authorities where legally justified. Sharing is limited to what is necessary for the lawful purpose.
10.4 Card information is entered in the designated payment interface. Our team does not request full card numbers, security codes or bank verification codes by email or WhatsApp.
10.5 Where the service requires transferring data outside the unit's country, applicable transfer requirements and safeguards must be respected and the arrangements disclosed. Booking acceptance does not relieve the provider of these obligations.
10.6 Data is retained for periods necessary for its purposes, legal obligations and outstanding claims, then deleted or made non-identifiable. Retention depends on the record type, purpose, applicable mandatory period and any outstanding claim. You may request an explanation of the criteria relevant to your data through the privacy email address.
10.7 Subject to applicable legal rules, guests may request information about processing, access, a copy, correction or deletion of data, and withdraw consent where it is the legal basis. Deletion does not extend to records that must legally be retained.
10.8 Send privacy requests to the contact email with the subject “Privacy request”. Identity is verified only as necessary. We take appropriate measures to protect data and restrict access to authorised persons.
11. Cookies and communications
11.1 Essential cookies support security, sessions and booking functions. Consent for non-essential analytics and marketing is separate where required, and choices can be changed in cookie settings.
11.2 Accepting booking conditions does not subscribe the guest to promotional messages. Marketing subscriptions are optional and offer an opt-out method.
11.3 Contact details provided are used for booking, arrival, change, cancellation and refund notices. Failure of a message to arrive does not itself remove statutory rights.
12. Evidence, safety and responsibility
12.1 Documents, correspondence and lawful evidence of damage are used to verify and settle claims and conduct legal procedures, while protecting guests' and others' privacy. Guests may submit their documents and objections.
12.2 This document does not authorise unlawful photography or recording. Any lawful cameras in shared areas and their purposes must be appropriately disclosed. Recordings are not used for coercion or public shaming.
12.3 In circumstances beyond our control, we contact the guest and take reasonable steps to mitigate effects and settle obligations under applicable law. These conditions do not generally exclude our responsibility for fault or for services not provided.