Frequently asked questions

Select your check-in and check-out dates on the search page. The website will show available properties and the price for the selected stay. Availability and prices can change, so search again after changing dates or before continuing.

Search for your dates, choose a suitable property, review the price and stay details, enter the guest information and complete the displayed payment steps. After a successful booking, you will receive a confirmation and reference number.

The displayed price is a temporary quote based on the selected dates and property. We check price and availability again before payment; the final price is the amount shown in the booking summary before you complete payment.

Entering guest details alone does not confirm a booking. Your booking is confirmed after payment is verified and a confirmation with a clear reference number is issued. If you were charged but did not receive confirmation, do not pay again; contact us.

Check the destination and location, dates, guest capacity, bed setup, amenities, parking and access information, price and the cancellation terms for your booking. If an important detail is unclear, contact us before payment.

You can submit a request through the booking-management page or contact us using the same email address and booking reference. Approval, any price difference and any refund depend on availability, the rate type and the confirmed booking terms. A request takes effect only after an updated confirmation is issued.

Once approved, an eligible refund is normally returned to the original payment method. The time it takes to appear depends on the payment provider and issuing bank and may be several business days after processing. We will notify you when the refund is recorded on our side.

No. We offer properties in Riyadh and Marrakech, and neighbourhoods and stay styles differ by property. Check the destination and location on the property card and detail page before booking.

This varies by property, destination and traffic conditions. Review the location description and map on the property page. If proximity to a specific place is important, contact us before booking.

Parking arrangements vary by property and building and may be indoor, outdoor or subject to space availability. Check the property information. If you have a large vehicle or parking is essential, contact us to confirm before booking.

Amenities and equipment vary by property. Each property page lists the available features; review them before booking and do not assume that every property has the same setup.

Yes. The property is prepared and cleaned before guest arrival. If you notice an issue when you enter, contact us promptly and include a photo when useful so that we can assist.

Many properties suit family stays, but capacity, layout, bed setup and amenities vary. Review the property page, enter the correct guest count and contact us before booking if you have specific needs for children or infants.

No. Each property has its own design, size, layout and equipment. Use the photos, description and amenities on the property page to compare options before booking.

Self-check-in or smart access is available at many of our properties, but the access method can vary by property and building. Check the property details and booking confirmation, then follow the arrival instructions sent to you.

We do not display the complete private address on public pages. Arrival instructions, the address and access details are sent to the confirmed guest after the booking and verification requirements are completed. Timing and access method may vary by property.

Check-in begins at 3:00 PM, and check-out is by 12:00 PM. We are happy to consider early check-in or late check-out when occupancy and the property preparation schedule allow. During busy periods, we follow the standard times closely so the property is ready for the next guest. When sufficient time is available, we may be able to offer additional flexibility after confirming the request.

You are welcome to request it, but approval depends on availability and the property’s preparation schedule and cannot be guaranteed in advance. Contact us early with your booking reference and requested time.

Use the contact options shown on our contact page or in your booking confirmation, and include your booking reference and a short description. Report access or maintenance issues promptly and add a photo when useful. Never send card details, passwords or access codes.